Refund policy
At Fatty15, we value our customers and aim to provide a straightforward shopping experience. Please review our return and refund policy below before placing an order.
1. Return Eligibility
Customers may request a return within 30 days of delivery, provided the following conditions are met:
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The item is unopened, unused, and in its original packaging.
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The item is in its original condition and includes all original contents.
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Proof of purchase, such as an order confirmation or receipt, is provided.
For health, safety, and hygiene reasons, opened or used consumable products may not be eligible for return, except where required by applicable law or where the item arrived damaged, defective, or incorrect.
2. How to Request a Return
To initiate a return, please contact our customer support team at:
Email: VasiRam909@gmail.com
Please include the following information in your email:
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Your order number
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The item you wish to return
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The reason for your return
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Relevant photos, if the item arrived damaged or incorrect
Our support team will review your request and provide return instructions if your request is approved. Please do not send items back before receiving return instructions.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery.
Include your order number and clear photos of the item and its packaging, where applicable. We will review the issue and work with you to determine an appropriate resolution, which may include a replacement or refund, subject to applicable law.
4. Refund Process
Once an approved return has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to be processed by your payment provider. The time required for the funds to appear in your account may vary depending on your bank or payment provider.
If your refund has not appeared after this period, please contact your payment provider first. You may also reach out to our support team for assistance.
5. Return Shipping Costs
Unless an item is damaged, defective, incorrect, or otherwise covered by applicable law, customers are responsible for the cost of return shipping.
Original shipping fees are generally non-refundable unless otherwise required by applicable law or our customer support team confirms an exception.
We recommend using a trackable shipping service for return shipments, as we cannot guarantee receipt of items sent without tracking.
6. Non-Returnable Items
The following items may not be eligible for return or refund, except where required by applicable law:
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Opened or used consumable products
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Items that are damaged due to improper handling or use after delivery
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Items returned without prior authorization
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Gift cards or promotional items identified as non-returnable, where permitted by law
This section does not limit any rights you may have under applicable consumer protection laws.
7. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at VasiRam909@gmail.com.
We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it, and the standard return policy may apply.
A cancellation request is not considered confirmed until you receive confirmation from our support team.
8. Exchanges
If you receive an incorrect or damaged item, please contact our support team for assistance.
Exchanges are subject to product availability and approval. Where an exchange is unavailable, an alternative resolution may be offered in accordance with applicable law.
9. Late or Missing Refunds
If you have received confirmation of an approved refund but have not received the funds:
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Check your bank account or payment provider.
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Contact your credit card company, if applicable, as posting times may vary.
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Contact your bank for additional information.
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If the refund is still missing, email us at VasiRam909@gmail.com.
We will assist you in checking the status of your refund.
10. Policy Updates
Fatty15 reserves the right to update this Return & Refund Policy from time to time. Any revisions will be posted on this page with an updated effective date.
Changes will not override rights that cannot be excluded under applicable law.
11. Contact Us
If you have any questions about returns, refunds, or order cancellations, please contact us:
Store Name: Fatty15
Email: VasiRam909@gmail.com
We appreciate your business and thank you for shopping with Fatty15.